Web Design FAQ

More than just a resource for customer inquiries, can find answers to questions without sending an email and placing a call

 

Web Design  FAQ

More than just a resource for customer inquiries, can find answers to questions without sending an email and placing a call

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What is a URL?

It stands for “universal resource locator”. This is the address typed in to view your web page on the Internet. For example, you would type in https://www.inkwaves.ca to access our home page.

What is a domain name?

A domain name is a specific web site address that you choose and register with Network Solutions (the official registrar of domain names ending in .com, .edu, .net,.org and .gov .etc). Our domain name is “inkwaves.ca”.

Why choose Ink Waves as your Web Designer?

Plenty of companies do website design and there are many web development companies based both in the Canada and around the rest of the world. We shall hopefully convince you that Ink Waves is the website design service you should choose. There is no denying that there are many web design companies in Canada and whilst many are reputable, professional web designers, you still need to choose wisely.A good website design can be the cheapest and most effective marketing method for your company. We have a proven record of accomplishment of creating impressive looking websites.

Will you do domain name registration?

Yes, if you would like domain name registration as a part of your design contract, we will be happy to do that for you.

How much does a web site cost?

Quite a few factors are going to affect the ultimate cost of your web site. These factors include how many pages you are going to have, if you will sell products on your website, the graphic work involved, programming, web copywriting, online marketing and how interactive your future web site will be. You will also need web hosting and domain name registration.

How long will it take a web site to be designed?

The client often dictates the timescale of a website design project. If you have a deadline in mind, we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

Will we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

What is web hosting?

Web hosting is a monthly fee that you pay to have your site accessible on the Internet. We can provide web hosting for our clients.

I am currently hosted with AnotherFirm.com and would like to switch over to Ink Waves Hosting. How do I do this?

Just fill out an inquiry and we will take care of everything. We will transfer your domain name along with all of your existing web sites content.

Can I choose you to design my site and use my own web hosting?

Yes, you can use any web host you like. Once your website has been completed, you will have to provide us with your web hosting ftp login username as password so that we can upload your website for you.

Can I move it to another supplier to host it if I wish?

You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention.

What is site maintenance?

Site maintenance is a fee paid monthly to keep your site updated with new content that you provide. Most good web sites have new content updated regularly. Fresh content is what will keep your visitors coming back. This is an optional service that we provide for our customers. If you want to maintain your website yourself, you can do so.

Why can't I find my web site in the search engines?

Once your site has been submitted to the top Search Engines they may require several weeks, or even months to actually spider and list your web site in their directory. How fast your site is listed depends on each individual Search Engines database update schedule. Watch your server traffic logs for visiting spiders. We suggest you use Guaranteed Search Engine Submit.

What is the difference between a “static” and a “dynamic” site?

A static site is one that is written in HTML only. Each page is a separate document and there is no database that it draws on. What this means functionally is that the only way to edit the site is to go into each page and edit the HTML – so you’d either have to do it yourself using a webpage editor like FrontPage or pay me to go in and edit the site each time you wanted something changed.

A dynamic site is written using code that is more complex and can do a lot more. For instance, I can make an area where you can log in and change various parts of the site, such as adding information or products. This is because each page is constructed based on the information in a database, and the information in that database can be changed via another interface.

Dynamic sites can reduce ongoing maintenance costs if you do not want to change things yourself with a webpage editor or with the HTML. They usually cost more to develop, as they require more complex coding and a content management utility needs to be developed to help you manage your website information.

Another benefit of dynamic sites is that they allow you to change only the content of the site and not the design, so you will not be able to accidentally break the visual style of the site. They have other benefits when sites start to get very large, as they make data management much more efficient and your site more expandable.

Many clients do a combination, having some dynamic areas such as a product catalogue where they have to change information or pictures regularly, and leave other pages such as contact information as static pages.

What types of web sites can you design?

We have designed all types of sites, ranging from simple brochure-type web sites to e-commerce sites. Ink Waves is often outsourced to other design and marketing firms for individual, specialized services.

How can I view my web site design as it is in progress?

We can put your web site design templates in a directory on our web server so you can view the final product before it goes live. Alternatively, we can put the web site on your server. Whichever you prefer.

How many changes can I make to the web site once I view the first design template?

You can make as many changes as you wish to the design template as you wish. We encourage clients to give plenty of feedback so that we can get the design template(s) established as soon as possible.

If you request too many changes to your site design, or if you change, a design template after the entire site has been formatted with the template, you will incur more charges.

Once my website design is completed -what aftersales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date

Website maintenance plays a very important part in keeping your website looking fresh and up to date. There is always the need to keep your web site looking current and relevant.

It could mean updating company news and information, adding new product announcements, job opportunities, and corporate information, staffing changes. We offer comprehensive web site maintenance solutions to maintain your web site, GCW Web Design provides maintenance agreements to fit your specific maintenance needs.

Whether your site requires an occasional update or ongoing weekly maintenance, we have a solution to keep your site fresh, up-to-date, and accurate. Our cost-effective and convenient web site maintenance plans are designed to meet your particular needs. We are always happy to develop an ongoing relationship with our clients, and are available to attend to any future maintenance and development requirements in connection with your websites.

In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Will my website design be" Search Engine" friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

Once you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Ink Waves to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.

We can able to provide an on line content management system where either you can update individual products/pages/services or particular sections of your website. e.g. company news.

Alternatively, we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

Will everyone see my web site the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need re-evaluation.

Can I get e-mail with my website?

Yes you can have email and you will probably wish you set-up several email addressed e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com.

Can I see how many visitors I have had to my website?

Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

I already have a website and I need it updating, can you help me?

Yes, we would be happy to look at you existing website and give you a quote for updating it.

Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies.

What will you need from me to get the web design project started?

You may provide us with any ideas you may already have for your website including rough sketches, photographs, existing branding, and text. Please note that there is a list of formats and recommendations we will send you in order to provide the best possible quality results for your website. If you do not have anything to provide, we can offer professional stock imagery, logo, and copywriter services for you. Whatever your web design needs are, our web design team can help you every step of the way.

Will my website be viewable in other web browsers?

Yes. We test all our websites on various browsers, browser versions, and platforms (Internet Explorer, Netscape, Fire Fox, Opera -Windows/Linux/Macintosh). Vegas Graphics also guarantees every web design to be free from “design defect” or we’ll fix it.

How Much Will My Website Design Cost?

That is a tough question. Sort of like asking “How much does a car cost?”. The price will vary depending on your needs and site requirements e.g. the number of web site areas, e-commerce applications, forms, flash etc. Every business is unique and so are the needs for the design. We will provide you with a detailed quote after we speak with you and learn your requirements for the design and what you want the website to accomplish.

How graphics effect my web site?

We pay special attention to the size of the graphics before we put them on your site. A lot of time and preparation goes into the process. Images can add life and colour to your Web site, but they can also make your site ugly and hard to use. If a graphic provides helpful information, such as a map to your store or a picture of your products, then go ahead and include it on your site. Avoid elaborate background images or photos that simply take up space. Also, be careful not to use large images — most people still use dial-up modems to surf the Web, and they’ll go elsewhere if your graphics take too long to download.